Booking Terms & Cancellation Policy

Scipioni Relais – Rome, Italy

Last updated: March 2026

1. Scope of the Conditions

These Terms & Conditions govern all reservations and stays at Scipioni Relais, including bookings made through our website, booking platforms, or direct communication.

By making a reservation, guests fully accept these Terms & Conditions.

2. Booking Confirmation

A reservation is considered confirmed upon:

provision of a valid credit card, or
receipt of an advance payment

Scipioni Relais reserves the right to verify the validity of the provided payment method at any time.

3. Payment Policy

Flexible Rate

A valid credit card is required at the time of booking
The full amount of the stay must be paid no later than 10 days before arrival, either:
- via credit card, or
- via bank transfer

If payment is not received within this timeframe:

→ the reservation may be automatically cancelled
→ the room may be made available to other guests

Non-Refundable Rate

Full payment is required at the time of booking
This rate is strictly non-refundable

4. Cancellation Policy

Free cancellation up to 7 days before arrival
After this deadline: 100% of the stay will be charged

5. No-show

In case of no-show (failure to arrive without prior notice):

→ the full reservation amount will be charged

6. Credit Card & Identification

Upon arrival, guests are required to present:

a valid ID or passport
a credit card corresponding to the name of the reservation (where applicable)

Scipioni Relais reserves the right to refuse check-in if these requirements are not met.

7. Pre-authorization

Scipioni Relais reserves the right to:

pre-authorize the provided credit card prior to arrival
verify sufficient funds

If the credit card is invalid or cannot be authorized:

→ an alternative payment method may be requested
→ or the reservation may be cancelled

8. Check-in & Check-out

Check-in: from 14:00
Check-out: by 10:00

Late check-in is available upon prior request and confirmation.

9. Occupancy

Only the number of guests indicated in the reservation is permitted to stay.

Additional guests must be approved in advance and may incur additional charges.

10. City Tax

The city tax (tassa di soggiorno):

is not included in the room rate
must be paid on site
is applied according to the regulations of the Municipality of Rome

11. House Rules

Guests are required to comply with the House Rules of Scipioni Relais.

These include, but are not limited to:

no smoking inside the property
no parties or events
respect for quiet hours
respectful use of shared spaces

Detailed house guidelines are provided to guests upon arrival and form part of the conditions of stay.

Failure to comply may result in termination of the stay without refund.

12. Guest Responsibility

Guests are expected to:

treat the property, furnishings, and equipment with care
avoid damage and misuse

Any damage caused may be charged to the guest.

Guests are also responsible for ensuring that doors and windows are properly secured when leaving the property.

13. Right to Access Rooms

Scipioni Relais reserves the right to access rooms:

for cleaning and housekeeping
for maintenance or technical intervention
in case of emergency

14. Termination of Stay

Scipioni Relais reserves the right to terminate a stay without refund in case of:

serious violation of house rules
illegal activity
behaviour that disturbs other guests or neighbours

15. Liability

Scipioni Relais shall not be held responsible for:

loss, theft, or damage of personal belongings
fraudulent use of credit cards by third parties
incorrect or improper use of the property
indirect damages or loss of opportunity
temporary interruptions of services (electricity, water, gas, internet) beyond our control

16. Force Majeure

Scipioni Relais shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:

natural disasters
strikes
utility failures
government actions

17. Lost & Found

Items left behind will be kept for a limited period.

Upon request, items may be returned at the guest’s expense.

18. Complaints

Any issue during your stay should be reported promptly, allowing us the opportunity to resolve it.

19. Modifications

Changes to reservations:

are subject to availability
may result in rate adjustments

20. Website and Online Services

The website is provided “as is” and may be subject to temporary interruptions or maintenance.

Scipioni Relais shall not be held responsible for technical issues beyond its control.

21. Privacy

Personal data is processed in accordance with our Privacy Policy, available on our website.

22. Applicable Law and Jurisdiction

These Terms & Conditions are governed by Italian law.

For consumer guests, any dispute shall be submitted to the competent court based on the guest’s place of residence, in accordance with applicable legislation.

23. Online Dispute Resolution

Guests residing in the European Union may access the European Commission’s online dispute resolution platform: https://ec.europa.eu/consumers/odr/